435-628-1775 solutions@cathtip.com
Cath-Tip logo

TIPS


How can we serve you today?

Cath-Tip is expanding the ways in which we serve our customers and support YOUR business growth. Did you know we offer on-site technicians to assist with maximum productivity? Read more about it in this issue. Also, view a quick video on the Magnum’s three user log-in levels. Then tell us how we can help you.

 


 

3 Levels of Log-In for Security

 

Enjoy security control with the three user levels on the Cath-Tip Magnum: Operator, Setup Tech, and Engineering.

Watch this short video to understand the benefits and access differences in each log-in:

Need help with training? 
email solutions@cathtip.com or call 435-628-1775

Cath-Tip Service TechnicianOn-Site

Technician Services

Cath-Tip offers on-site

technicians to assist with:

• New Process Implementation When you develop a new device and seek help to fine-tune the production process at your location.

• Training When you have staffing changes and need one or more employees trained in best operating practices.
• Troubleshooting When you’ve run into difficulties implementing a new process.

 . . . . .

Assistance Levels

 . . . . .

1.  Phone Support

Let’s begin with a phone call – describe your situation and our technician will suggest next steps for your engineer.

2.  Video Support

Sometimes a visual is needed and for that we offer web-based video support. A Cath-Tip technician can Skype with your engineer, allowing him to see the monitor display, tooling setup and part output exactly as the engineer does. He will walk your engineer through testing, training, implementation or troubleshooting steps.

3.  On-Site Visit

To secure maximum up-time, it may be most effective to have a Cath-Tip technician visit your facility.  A number of customers have now taken advantage of this service, with much success.  More about one of these Success Stories in an upcoming TIPS e-newsletter.

How can Cath-Tip’s technicians serve your business?

Contact us:  email solutions@cathtip.com  or call 1-435-628-1775


Contact us at solutions@cathtip.com or call 435-628-1775 regarding your project, feedback or questions.

Please add “solutions@cathtip.com” to your email address book to ensure delivery.

www.cathtip.com